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NHS Newcastle Gateshead Clinical Commissioning Group

Clinicians commissioning healthcare for the people of Northumberland

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Newcastle Gateshead CCG

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  • Home
  • About us
    • Counter fraud
    • Executive members
    • Equality and diversity
    • Governing Body members
    • How we work
    • Northern CCG Joint Committee
    • North of Tyne area prescribing committee
    • Our Governing Body
    • Our Integrated Care System and Partnerships
    • Our vision and values
    • Primary care
    • Primary Care Commissioning Committee
    • Safeguarding
    • What is a CCG?
    • Who we work with
    • 360 degree view
  • Get involved
    • Changes to GP practices
    • Deciding together, delivering together (adult mental health services)
    • Health checks for people with serious mental illness
    • How to get involved
      • Visits to local NHS services
    • Involving young people with Special Educational Needs and Disabilities services
    • Listening to you: our past involvement work
      • Mental health services – adults
      • Mental health services – children and young people
      • Reviewing urgent care in Newcastle
    • Long-term conditions patient group
    • My NHS
    • Newcastle Pride
    • Patient participation groups
    • Supporting Primary Care Networks
    • Working with schools and colleges
    • Working with the deaf community
    • Young people’s mental health
    • Your voice, your health
    • You said, we did
  • Your health
    • Care and support planning for long-term conditions
    • Coronavirus (COVID-19)
    • Children and young people
      • Do you need help with your mental health?
      • Free, safe, confidential support for young people
      • Share your experiences
      • Special educational needs and disabilities
      • Supporting wellbeing in schools
      • Under 18? Your healthcare rights
      • Worried about a poorly child?
    • Diabetes prevention
    • Find a service
    • Improving mental health services
    • InformationNOW
    • Need urgent healthcare?
    • Need help with your mental health?
    • NHS continuing healthcare
    • NHS Lung Health Checks
    • Patient choice
    • Personal health budgets
  • News
  • Events
    • Consultation and engagement events
    • Governing Body Meetings
    • Northern CCG joint committee meetings
    • Primary care commissioning committee meetings
  • Documents
    • Accessible information standard
    • Annual reports
    • Committees – terms of reference
    • Constitution and operational plans
    • Freedom of information disclosure log
    • Getting involved
    • Governance guides
    • Governing Body meeting papers
    • Northern CCG joint committee papers
    • Plans and policies
    • Primary Care Commissioning Committee papers
    • Procurement
    • Register of interests
    • Transparency reports
  • Contact us
    • Compliments and complaints
    • Freedom of information requests
    • Media enquiries
    • Subject access requests

Accessibility information

This website is run by NHS Newcastle Gateshead CCG.

The CCG wants as many people as possible to be able to use this website. For example, that means you should be able to:

  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • You cannot modify the line height or spacing of text
  • Most older PDF documents are not fully accessible to screen reader software
  • Live video streams do not have captions

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email ngccg.enquiries@nhs.net
  • call 0191 217 2996

We’ll consider your request and get back to you in 5 days.

If you cannot view or there is no map on our contact us page please call or email us.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact the CCG at ngccg.enquiries@nhs.net.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

The CCG is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions – live).

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How we tested this website

This website was last tested on 22/01/2020. The test was carried out by NECS on behalf of the CCG using Siteimprove

All site pages were tested.

We tested:

  • our main website platform, available at https://www.newcastlegateshead.ccg.necsu.info/

What we’re doing to improve accessibility

Testing by Siteimprove will be carried out a regular intervals to ensure ongoing compliance.

This statement was last updated on 28/8/2020.

© 2023 - NHS Newcastle Gateshead Clinical Commissioning Group

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