Patient engagement report-Home Oxygen Assessment Service

Wednesday 22 September 2021

Patient engagement report published following review of Home Oxygen Assessment Service.

The Home Oxygen Assessment Service is currently commissioned by the Gateshead locality of NHS Newcastle and Gateshead CCG, NHS County Durham CCG, NHS Sunderland CCG, NHS South Tyneside CCG and NHS Tees Valley CCG.

Referrals to the service are usually made by GPs but can be made by other healthcare professionals. When patients with respiratory problems and any other conditions are thought to need oxygen they are referred to the service for an oxygen assessment. The team of specialist nurses will assess if oxygen is appropriate and if so order the supply, provide support and follow up.

Keen to understand the views and experience of patients who have used the Oxygen at Home Service, how they access it, any barriers to service and what ‘good’ looks like, we carried out a phase of patient engagement with current service users. This is in order that we can build a more detailed picture of the service and feed this into work ongoing across the region via Integrated Care Partnerships (ICPs) that are looking closely at the way services are configured.

The feedback has been analysed and we are pleased to inform you the report is now available for you to read. Please see below. We would like to thank everyone who responded to the survey as your insight and experience is invaluable to us. We will keep you informed of the recommendations and the outcome of the review, so please check the website for the latest updates.

Read the Home Oxygen Report here.