Putting people at the heart of our work, 2019-20
Listening to patients is at the heart of our work. As a clinical commissioning group, we plan and commission the majority of local healthcare services in Newcastle Gateshead – and a strong patient voice helps us to make better decisions and improve local NHS services.
From special needs and urgent care services to young people’s mental health and long-term health conditions, this report outlines some of the things we have done over the past year to listen to local people’s views in Newcastle and Gateshead.