• Menu
  • Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar

Before Header

  • Accessibility
  • Terms and settings
  • Site map

NHS Newcastle Gateshead Clinical Commissioning Group

Clinicians commissioning healthcare for the people of Northumberland

Header Left

Newcastle Gateshead CCG Logo

Header Right

Newcastle Gateshead CCG

Mobile Menu

  • Accessibility
  • Terms and settings
  • Site map
  • Home
  • About us
    • Counter fraud
    • Executive members
    • Equality and diversity
    • Governing Body members
    • How we work
    • Northern CCG Joint Committee
    • North of Tyne area prescribing committee
    • Our Governing Body
    • Our Integrated Care System and Partnerships
    • Our vision and values
    • Primary care
    • Primary Care Commissioning Committee
    • Safeguarding
    • What is a CCG?
    • Who we work with
    • 360 degree view
  • Get involved
    • Changes to GP practices
    • Deciding together, delivering together (adult mental health services)
    • Health checks for people with serious mental illness
    • How to get involved
      • Visits to local NHS services
    • Involving young people with Special Educational Needs and Disabilities services
    • Listening to you: our past involvement work
      • Mental health services – adults
      • Mental health services – children and young people
      • Reviewing urgent care in Newcastle
    • Long-term conditions patient group
    • My NHS
    • Newcastle Pride
    • Patient participation groups
    • Supporting Primary Care Networks
    • Working with schools and colleges
    • Working with the deaf community
    • Young people’s mental health
    • Your voice, your health
    • You said, we did
  • Your health
    • Care and support planning for long-term conditions
    • Coronavirus (COVID-19)
    • Children and young people
      • Do you need help with your mental health?
      • Free, safe, confidential support for young people
      • Share your experiences
      • Special educational needs and disabilities
      • Supporting wellbeing in schools
      • Under 18? Your healthcare rights
      • Worried about a poorly child?
    • Diabetes prevention
    • Find a service
    • Improving mental health services
    • InformationNOW
    • Need urgent healthcare?
    • Need help with your mental health?
    • NHS continuing healthcare
    • NHS Lung Health Checks
    • Patient choice
    • Personal health budgets
  • News
  • Events
    • Consultation and engagement events
    • Governing Body Meetings
    • Northern CCG joint committee meetings
    • Primary care commissioning committee meetings
  • Documents
    • Accessible information standard
    • Annual reports
    • Committees – terms of reference
    • Constitution and operational plans
    • Freedom of information disclosure log
    • Getting involved
    • Governance guides
    • Governing Body meeting papers
    • Northern CCG joint committee papers
    • Plans and policies
    • Primary Care Commissioning Committee papers
    • Procurement
    • Register of interests
    • Transparency reports
  • Contact us
    • Compliments and complaints
    • Freedom of information requests
    • Media enquiries
    • Subject access requests
  • Home
  • About us
    • Counter fraud
    • Executive members
    • Equality and diversity
    • Governing Body members
    • How we work
    • Northern CCG Joint Committee
    • North of Tyne area prescribing committee
    • Our Governing Body
    • Our Integrated Care System and Partnerships
    • Our vision and values
    • Primary care
    • Primary Care Commissioning Committee
    • Safeguarding
    • What is a CCG?
    • Who we work with
    • 360 degree view
  • Get involved
    • Changes to GP practices
    • Deciding together, delivering together (adult mental health services)
    • Health checks for people with serious mental illness
    • How to get involved
      • Visits to local NHS services
    • Involving young people with Special Educational Needs and Disabilities services
    • Listening to you: our past involvement work
      • Mental health services – adults
      • Mental health services – children and young people
      • Reviewing urgent care in Newcastle
    • Long-term conditions patient group
    • My NHS
    • Newcastle Pride
    • Patient participation groups
    • Supporting Primary Care Networks
    • Working with schools and colleges
    • Working with the deaf community
    • Young people’s mental health
    • Your voice, your health
    • You said, we did
  • Your health
    • Care and support planning for long-term conditions
    • Coronavirus (COVID-19)
    • Children and young people
      • Do you need help with your mental health?
      • Free, safe, confidential support for young people
      • Share your experiences
      • Special educational needs and disabilities
      • Supporting wellbeing in schools
      • Under 18? Your healthcare rights
      • Worried about a poorly child?
    • Diabetes prevention
    • Find a service
    • Improving mental health services
    • InformationNOW
    • Need urgent healthcare?
    • Need help with your mental health?
    • NHS continuing healthcare
    • NHS Lung Health Checks
    • Patient choice
    • Personal health budgets
  • News
  • Events
    • Consultation and engagement events
    • Governing Body Meetings
    • Northern CCG joint committee meetings
    • Primary care commissioning committee meetings
  • Documents
    • Accessible information standard
    • Annual reports
    • Committees – terms of reference
    • Constitution and operational plans
    • Freedom of information disclosure log
    • Getting involved
    • Governance guides
    • Governing Body meeting papers
    • Northern CCG joint committee papers
    • Plans and policies
    • Primary Care Commissioning Committee papers
    • Procurement
    • Register of interests
    • Transparency reports
  • Contact us
    • Compliments and complaints
    • Freedom of information requests
    • Media enquiries
    • Subject access requests

You said, we did

Every year, many people share their views with us – attending events or forums, completing surveys or just getting in touch.

We’re grateful to everyone who gets involved with our work in this way, because their feedback helps us to improve local services.

In our Your voice, your health publication, we outline some of the things we have done to listen to people’s views about NHS services in Newcastle and Gateshead – and how they have influenced the decisions we make.

Urgent care in Newcastle

Urgent care services in Newcastle saw a number of changes in late 2019, with the city’s three walk-in centres upgraded to become Urgent Treatment Centres. This followed a major engagement programme the previous year, in which we listened to comments and views from more than 1,200 people.

Local people’s comments influenced our decisions in a number of ways, from the decision to maintain all three centres (at Westgate Road, Molineux Street in Byker and Ponteland Road) to the large-scale promotion campaign to help people understand how to choose the right service for their needs.

In Lemington, it was clear that people value the 14 hours-per-week urgent care service at Lemington Resource Centre highly, because of limited access to GP services in the area.

We therefore decided to improve the service by providing access to a GP as well as nurses, and offering booked appointments. As a result, it’s now easier to get a same-day appointment with a GP in Lemington.

To find out more about how local people’s views helped to influence urgent care in Newcastle, hear the thoughts of local GP and clinical lead Dr Steve Summers in this short video.

The Little Orange Book

After local parents told us that they often weren’t sure where to get the right care for their children, we launched the Little Orange Book, which is packed with expert advice for parents and carers of under-fives.

Keen to find out how the book was being used by parents and healthcare professionals, we listened to over 200 parents and carers through an online survey and feedback cards at GP practices. Over 100 healthcare professionals also commented.

Among the parents and carers who responded, over 90% felt better able to self-care and seek appropriate healthcare thanks to the Little Orange Book. 75% of those who had a copy of the Little Orange Book said that they refer to it when their child is unwell – with four out of five following its advice.

Around one-third of those parents and carers changed their behaviour and therefore did not need go to A&E or a walk-in centre.

To hear more about how local people influenced the Little Orange Book, hear the thoughts of local GP and CCG Chair Dr David Jones in this short video.

You can also download a copy of the Little Orange Book here.

Supporting young people’s wellbeing

Newcastle Gateshead is one of only 25 CCGs chosen to provide an extra mental health support team in schools as part of the national Trailblazer programme. The team supports children with mild to moderate mental wellbeing problems, as well as linking with other agencies to promote emotional awareness and resilience.

This builds on support already in place from school counsellors, nurses, educational psychologists and voluntary organisations, to treat pupils with mild to moderate mental health issues and help those with more severe needs to access the right support. It is currently being expanded to cover a wider range of schools locally.

Young people played a leading role in developing the service’s name – Rise – and its logo. Parents and carers are also playing a key part, by hosting their own forum.

We listened to young people, parents, carers, school staff and other agencies to explore how the team are working, and how they can best provide support in the future.

This work suggests that the service is already making an impact for children whose concerns would previously have been at too low a level to access mental health services, and that schools value this preventive approach.

It has also shown some areas where we could make improvements, for example around training, communication, and the way different agencies work together. A number of these changes are already underway, including a review of training and some new information leaflets for parents.

To find out more about how local people’s voices influence our work, you can read our Your voice, your health publication or contact our involvement team.

Primary Sidebar

Get involved

  • Get involved
    • Changes to GP practices
    • Deciding together, delivering together (adult mental health services)
    • Health checks for people with serious mental illness
    • How to get involved
      • Visits to local NHS services
    • Involving young people with Special Educational Needs and Disabilities services
    • Listening to you: our past involvement work
      • Mental health services – adults
      • Mental health services – children and young people
      • Reviewing urgent care in Newcastle
    • Long-term conditions patient group
    • My NHS
    • Newcastle Pride
    • Patient participation groups
    • Supporting Primary Care Networks
    • Working with schools and colleges
    • Working with the deaf community
    • Young people’s mental health
    • Your voice, your health
    • You said, we did

© 2022 - NHS Newcastle Gateshead Clinical Commissioning Group

Manage Cookie Consent
We use cookies to optimise our website and our service.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Manage options Manage services Manage vendors Read more about these purposes
View preferences
{title} {title} {title}