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NHS Newcastle Gateshead Clinical Commissioning Group

Clinicians commissioning healthcare for the people of Northumberland

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Newcastle Gateshead CCG

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  • Home
  • About us
    • Counter fraud
    • Executive members
    • Equality and diversity
    • Governing Body members
    • How we work
    • Northern CCG Joint Committee
    • North of Tyne area prescribing committee
    • Our Governing Body
    • Our Integrated Care System and Partnerships
    • Our vision and values
    • Primary care
    • Primary Care Commissioning Committee
    • Safeguarding
    • What is a CCG?
    • Who we work with
    • 360 degree view
  • Get involved
    • Changes to GP practices
    • Deciding together, delivering together (adult mental health services)
    • Health checks for people with serious mental illness
    • How to get involved
      • Visits to local NHS services
    • Involving young people with Special Educational Needs and Disabilities services
    • Listening to you: our past involvement work
      • Mental health services – adults
      • Mental health services – children and young people
      • Reviewing urgent care in Newcastle
    • Long-term conditions patient group
    • My NHS
    • Newcastle Pride
    • Patient participation groups
    • Supporting Primary Care Networks
    • Working with schools and colleges
    • Working with the deaf community
    • Young people’s mental health
    • Your voice, your health
    • You said, we did
  • Your health
    • Care and support planning for long-term conditions
    • Coronavirus (COVID-19)
    • Children and young people
      • Do you need help with your mental health?
      • Free, safe, confidential support for young people
      • Share your experiences
      • Special educational needs and disabilities
      • Supporting wellbeing in schools
      • Under 18? Your healthcare rights
      • Worried about a poorly child?
    • Diabetes prevention
    • Find a service
    • Improving mental health services
    • InformationNOW
    • Need urgent healthcare?
    • Need help with your mental health?
    • NHS continuing healthcare
    • NHS Lung Health Checks
    • Patient choice
    • Personal health budgets
  • News
  • Events
    • Consultation and engagement events
    • Governing Body Meetings
    • Northern CCG joint committee meetings
    • Primary care commissioning committee meetings
  • Documents
    • Accessible information standard
    • Annual reports
    • Committees – terms of reference
    • Constitution and operational plans
    • Freedom of information disclosure log
    • Getting involved
    • Governance guides
    • Governing Body meeting papers
    • Northern CCG joint committee papers
    • Plans and policies
    • Primary Care Commissioning Committee papers
    • Procurement
    • Register of interests
    • Transparency reports
  • Contact us
    • Compliments and complaints
    • Freedom of information requests
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Colleagues chatting

Visits to local NHS services

Each year, we run a series of ‘commissioner visits’ to local services, to see the quality of services, find out more and make helpful suggestions. Every visit includes a patient representative alongside medical professionals.

In particular, we want to ensure that the services we commission are being delivered in a safe way and that patients have a positive experience.

During the past year, patient representatives have taken part in visits to a range of services including breast screening, emergency care, paediatrics, stroke and rehabilitation, community treatment teams and children and young people’s services.

On each occasion, we witnessed high quality services, provided by caring and professional staff, but were still able to make a number of helpful recommendations. These included improved display of information, a patient experience survey and a ‘you said…we did’ board to show how the service responds to patient feedback.

What patient representatives say

I am offered a choice of visits to acute, community and mental health services. During these visits I’ve learned first-hand about patient care and experiences from presentations, observations, talking and listening to staff, patients and carers.

I’ve always felt valued as an equal member of the team and my views are taken into account. Each service receives an immediate verbal report of our findings and recommendations for improvement, if necessary, are made. A follow up written report is produced, and I am asked for comments before the final draft. I feel my contribution and views are valued.

Kay Parker

As a patient representative, my role is to focus on how systems affect the patient’s care and respect their rights and needs. It has been incredibly gratifying to see how services value the individual and, often at great expense of time and expertise, ensure that the care and the environment support patients and their families in all their diversity. My contributions have always been heard, valued and reflected accurately and sympathetically in reporting. It’s a privilege.

Judy Carrick

To find out more about taking part in commissioner visits, contact our involvement team.

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How to get involved

  • Get involved
    • Changes to GP practices
    • Deciding together, delivering together (adult mental health services)
    • Health checks for people with serious mental illness
    • How to get involved
      • Visits to local NHS services
    • Involving young people with Special Educational Needs and Disabilities services
    • Listening to you: our past involvement work
      • Mental health services – adults
      • Mental health services – children and young people
      • Reviewing urgent care in Newcastle
    • Long-term conditions patient group
    • My NHS
    • Newcastle Pride
    • Patient participation groups
    • Supporting Primary Care Networks
    • Working with schools and colleges
    • Working with the deaf community
    • Young people’s mental health
    • Your voice, your health
    • You said, we did

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