The accessible information standard aims to make sure that everyone has access to information that they can understand and any communication support they might need.
The standard tells organisations how to make information accessible to patients, service users, their carers and parents. This includes making sure that people get information in different formats if they need it, such as large print, braille, easy read and via email.
The accessible information standard also tells organisations how to support people’s communication needs. For example, by offering support from a British Sign Language (BSL) interpreter, deafblind manual interpreter or an advocate. As part of the standard, organisations that provide NHS or social care must do five things. They must:
- ask people if they have any information or communication needs and find out how to meet their needs
- record those needs in a set way
- highlight a person’s file, so it is clear that they have information or communication needs and clearly explain how these should be met
- share information about a person’s needs with other NHS and adult social care providers, when they have consent or permission to do so
- act to make sure that people get information in an accessible way and communication support if they need it.
Our accessibility page provides further information about accessibility of this website.
Further information on the accessible information standard can be found on the NHS England website.
When you book an appointment with your dentist, GP or optician, let them know about any difficulties you have with speaking or understanding English or if you require a British Sign Language interpreter. All healthcare providers are able to provide the relevant interpretation services, either over the telephone or face-to-face. Please note that it might take a few days for a face-to-face interpreter to be available.