Friday 23 April 2021
NHS staff in GP practices across Newcastle are asking local people to be kind and remember that they are people too.
In recent months staff have been on the receiving end of increasing frustration from patients as the coronavirus pandemic has continued.
Small acts of kindness, such as a ‘thank you’, can make a positive impact on someone’s day, and help staff feel valued about the difference they are making to people’s lives. However, some NHS staff have experienced abuse from people, which has impacted on their mental health. This is not ok.
Staff are still here to help and to make sure you get the right treatment from the right person. They are working extremely hard and doing their very best, whilst keeping patients safe, at what is a very difficult time for everyone.
Services are a bit different to what people may be used to, but they are open for business, even if it isn’t business as usual. Appointments are being done over the phone or virtually wherever possible but if your GP thinks you need to see somebody face to face, you will be offered an appointment.
To find out more about the #BeKind campaign and to get involved visit: https://newcastle-gp-services.co.uk/bekind/